This is a known issue affecting the VMware vCenter Server 6.0.
This issue is resolved in VMware vCenter Server 6.0 Update 3, available at
For more information, see the
To workaround this issue remove customer experience improvement plugin on vCenter Server.
vCenter Server on Windows
1. Start a command line console.
2. Stop the vSphere Web Client service by running command:
net stop vspherewebclientsvc /y
The /y parameter stops the vmware-perfcharts service which depend on vspherewebclientsvc.
3. Remove the contents of the vSphere Web Client work directory by running command:
rmdir "C:\Program Files\VMware\vCenter Server\WebClient\server\work" /s /q
4. Remove the contents of the pickup directory by running command:
del "C:\Program Files\VMware\vCenter Server\virgo\server\pickup\*" /q
5. Back up the following files that are located in C:\Program Files\VMware\vCenter Server\WebClient\plugin-packages\vsphere-client\plugins\:
telemetry-service-6.0.0.jar
telemetry-ui-war-6.0.0.war
phonehome-collector-ui-war-6.0.0.war
cis-data-service-cmc-6.0.0.jar
6. Remove the following files that are located in C:\Program Files\VMware\vCenter Server\WebClient\plugin-packages\vsphere-client\plugins\:
telemetry-service-6.0.0.jar
telemetry-ui-war-6.0.0.war
phonehome-collector-ui-war-6.0.0.war
cis-data-service-cmc-6.0.0.jar
7. Start the following vCenter services by running command:
net start vspherewebclientsvc
net start vmware-perfcharts
vCenter Server Appliance
Note: The Customer Experience Improvement Program Plugin is removed from running through these steps!
1. Stop the vSphere Web Client service by running command:
service vsphere-client stop
2. Remove the contents of the vSphere Web Client work directory by running command:
rm -rf /usr/lib/vmware-vsphere-client/server/work/*
3. Remove the contents of the pickup directory by running command:
rm /usr/lib/vmware-virgo/server/pickup/*
4. Back up the following files that are located in /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/:
telemetry-service-6.0.0.jar
telemetry-ui-war-6.0.0.war
phonehome-collector-ui-war-6.0.0.war
cis-data-service-cmc-6.0.0.jar
5. Remove the following files that are located in /usr/lib/vmware-vsphere-client/plugin-packages/vsphere-client/plugins/:
telemetry-service-6.0.0.jar
telemetry-ui-war-6.0.0.war
phonehome-collector-ui-war-6.0.0.war
cis-data-service-cmc-6.0.0.jar
6. Start the following vCenter service by running:
service vsphere-client start