“Pool is shut down” error when logging in to the vSphere Web Client

Products

• VMware vCenter Server

Issue/Introduction

To resolve the Pool is shut down error when logging in to the vSphere Web Client, restart the vSphere Web Client services.

Symptoms:
When using VMware vRealize Operations in your environment, you experience these symptoms when logging into the vSphere Web Client:

• You see the error:
  
  A server error occurred.
  
  [400] An error occurred while processing the authentication response from the vCenter Single Sign-On server.
  
  Details: Pool is shut down...
  Check the vSphere Web Client server logs for details.
   
• In the C:\ProgramData\vCenterServer\logs\vsphere-client\logs\vsphere_client_virgo.log file, you see entries similar to:
  
  [2015-07-24T11:15:30.877-05:00] [ERROR] http-bio-9443-exec-31 70005834 100021 200006 com.vmware.vsphere.client.security.VimAuthenticationHandler Connection failure to vc https://web_client_server:443/sdk java.util.concurrent.RejectedExecutionException: Pool is shut down.
  
  Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware vCenter Server 6.0.x
VMware vCenter Server Appliance 6.0.x

Cause

This issue can occur due to the Management Pack for Storage Devices (MPSD) that VMware vRealize Operations utilizes.

Resolution

This issue is resolved in vCenter Server 6.5.x, available at VMware Downloads.

 

To work around this issue in previous versions, restart the VMware vSphere Web Client services.

 

For more information, see:

• Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881)
• Stopping, starting, or restarting VMware vCenter Server Appliance 6.0 services (2109887).

Note: If you have more than one VMware vCenter Server, you must restart the VMware vSphere Web Client service on all VMware vCenter Servers in the Enhanced Linked Mode group.

Additional Information

"An error occurred while sending an authentication request to the vCenter Single Sign-On server", VMware vSphere Web Client fails on vCenter Server 6.0 connected to PSC HA ​​​​​​​
How to stop, start, or restart vCenter Server 6.x services
Stopping, starting, or restarting VMware vCenter Server Appliance 6.x services
vSphere Web Client へのログイン時の「プールがシャット ダウンされています (Pool is shut down)」エラー
登录到 vSphere Web Client 时显示“池已关闭 (Pool is shut down)”错误