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Article ID: 341734
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Updated On:
Environment
VMware vCenter Server Appliance 6.0.x
VMware vCenter Server 6.0.x
Cause
This issue occurs due to the vCenter Server or Platform Services Controller uses a new certificate, though the corresponding Service Registrations with the Lookup Service are not updated. When solutions such as the Customer Experience Imporovement Program connect to the vCenter Server and the Platform Services Controller, they reference the Service Registration, which includes the service URL and the SSL trust string.
Resolution
To resolve this issue, ensure that you have updated the SSL Trust anchors of the vCenter Server and the Platform Services Controller stored in the Lookup Service after you have updated your SSL certificates. For more information on this process, see
vCenter Server certificate validation error in VMware vCenter Site Recovery Manager and other solutions that run on a separate system (2109074).