vRA appliance stuck on "updating network config through vaos.service" during boot

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• The vRealize Automation virtual appliance gets stuck at boot time and its services will not start.
• Unable to access vRA, vRO.
• The boot screen of the vRealize Automation virtual appliance shows "updating network config through vaos.service".

Environment

VMware vRealize Automation 7.3.x
VMware vRealize Automation 7.x
VMware vRealize Automation 7.4.x

Cause

This issue due to a kernel bug in the underlying SUSE Linux.

Resolution

To resolve this issue:

1. Find the vRealize Automation VA virtual machine in the vSphere environment where it is deployed.
2. Edit the vRealize Automation VA virtual machine settings to mount *ANY* valid ISO file to the CD-ROM device and select the 'connect at power on' option for the CD-ROM device.
3. Save the virtual machine settings.
4. Reboot the virtual machine.

Once the vRealize Automation virtual appliance starts successfully, perform the following to patch the issue and prevent it from reoccurring.

• Log in to the vRealize Automation virtual appliance through SSH as the root user and execute the following commands:

rmmod sr_mod
rmmod cdrom
echo options cdrom autoclose=0 >> /etc/modprobe.d/99-local.conf
modprobe cdrom
modprobe sr_mod