Quiescing snapshots in an ESXi host fails with the error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: Asynchronous operation failed: >VssSyncStart
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Article ID: 341648
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Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
Cannot quiesce snapshots in an ESXi host.
Quiescing snapshots in an ESXi host fails
You see errors similar to:
The guest OS has reported an error during quiescing. The error code was: 5 The error message was: Asynchronous operation failed: >VssSyncStart
The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The >system cannot find the file specified. (0x80070002)
The guest OS has reported an error during quiescing. The error code was: 4 The error message was: Quiesce aborted.
Depending on the error code, there are multiple reasons to receive these message such as timeouts and VSS issues. Below are examples of a few errors.
Error: The guest OS has reported an error during quiescing. The error code was: 4 The error message was: Quiesce aborted. Reason: Error code is 4 - VMBACKUP_REMOTE_ABORT. The backup was intentionally aborted or when when quiesced snapshot times out.
Error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The system cannot find the file specified. (0x80070002) Error: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (0x80070422) Reason: Error code: is 5 - VMBACKUP_UNEXPECTED_ERROR. Both errors above are thrown by Microsoft Service Control Manager needs more investigation with access to in-guest logs at the minimum.