Uploading collected data when Collector cannot directly access the Information Warehouse (Dashboard) in VMware Capacity Planner 2.1/2.5/2.6
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Uploading collected data when Collector cannot directly access the Information Warehouse (Dashboard) in VMware Capacity Planner 2.1/2.5/2.6


Article ID: 341430


Updated On:




It is not possible to send data directly from the Capacity Planner Collector. What other alternate data sending methods are available?


VMware Capacity Planner 2.1.x
VMware Capacity Planner 2.5.x
VMware Capacity Planner 2.6.x


If a security policy, problematic (black hole) proxy server, or other reason requires you to transmit the data from another host, you can install Capacity Planner Manager on a second computer that has Internet access. Use this secondary Collector (sending Collector) securely transfer the data to the IW to https://optimize.vmware.com.

Follow these steps:
  1. Register the Database ID from the primary (originating) collector. The secondary (sending) collector does not need to be registered to the Company ID. For more information, see Viewing and Adding Collector Database IDs to a Client Registration (1891).
  2. On the originating Collector computer export the inventory data into a .CSV file. First setup the task to export only and process any Linux inventory data. Click Admin > Options > Modules > Data Synchronize. Deselect all items except Export collection data for systems, and Import Collection Data for Systems.
  3. Click Tasks > Run Manual Tasks > Run Data Synchronization Task. Wait for the process to finish.
  4. Using Windows Explorer open the Capacity Planner base directory, typically %ProgramFiles%(x86)\VMware\VMware Capacity Planner . Open the outbox folder.
  5. Copy the files from outbox folder on the originating Collector to the outbox folder on the sending Collector. For each file copied, verify that the copy is intact before you delete that file from the source computer.
  6. From the sending Collector upload the files copied into its outbox folder. Click Tasks > Run Scheduled Jobs > Run Scheduled - Data Synchronize. The data is now be securely uploaded from the sending Collector to the IW.
Important: Starting with VMware Capacity Planner 2.6.0, the Support Dashboard does not display the files from the originating Collector that are sent from the sending Collector. While files do not appear in the listing, the dashboard does process the data. You will notice on the Server Stats tab that the Performance Data Collector Success Rate by Week graph gradually increases for the current week as more data is received. You might have to observe this progress over several days to verify data is being received and processed.