Performance module (vcpSysPerf) crashes in OLEAUT32.DLL with a Windows error
search cancel

Performance module (vcpSysPerf) crashes in OLEAUT32.DLL with a Windows error

book

Article ID: 341415

calendar_today

Updated On:

Products

VMware

Issue/Introduction

  • When the Capacity Planner collector is left to run a performance job, the application suddenly fails with a Windows error message
  • You receive a Windows Error Reporting message about the component vcpSysPerf crashing in module OLEAUT32.DLL


Environment

VMware Capacity Planner 2.5.x
VMware Capacity Planner 2.1.x
VMware Capacity Planner 2.6.x

Resolution

This happens due to a bug in the OLE Automation library: OLEAUT32.DLL in Windows 2003 and Windows 2003 SP1.
 
To resolve this issue, apply Service Pack 2 for Windows 2003 or Microsoft Hotfix 909139. For more information, see the Microsoft Knowledge Base article 909139 .
 
Note: The preceding link was correct as of May 15, 2008. If you find the link is broken, please provide feedback and a VMware employee will update the link.