When performance collection is run, an MSI installer window appears on the remote server
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When performance collection is run, an MSI installer window appears on the remote server

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Article ID: 341399

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Updated On:

Products

VMware

Issue/Introduction

When the performance collection task is run, an MSI installer window appears on the remote server (target) and attempts to repair an application.

Environment

VMware Capacity Planner 2.5.x
VMware Capacity Planner 2.6.x
VMware Capacity Planner 2.1.x

Resolution

When performance collection occurs on a Windows server, the Collector queries the performance monitor (perfmon) counters for a list of all known counters. If a third-party perfmon counter is installed and is damaged, the MSI installer may be invoked to repair the problem.
 
Note: Accessing the damaged perfmon counter from any performance-related application has the same effect. The issue is not limited to Capacity Planner.
 
To resolve this problem rebuild the performance counters or remove the performance counter from the third-party application. When complete, rebuild Capacity Planner's perfmon counter cache.
  1. To rebuild the perfmon counters, see: "How to manually rebuild the performance counters." http://support.microsoft.com/kb/300956 .
  2. Force the Collector to gather a new set of counters. Capacity Planner caches performance counters to improve collection performance.

    From the Data Manager click Admin > Options > Modules > Performance > Control. Select Force rediscover of performance counters every time.

     
  3. Run a manual performance collection on the affected server. Right-click the server and click Tasks > Run Performance Task.
  4. Upon completion, deselect Force rediscover of performance counters every time.

For more information about related issues, see Troubleshooting software failures and errors that prevent successful data collection (1005664).