Cannot install VMware Tools because a virtual machine's CD-ROM drive does not work
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Cannot install VMware Tools because a virtual machine's CD-ROM drive does not work

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Article ID: 341333

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

  • A virtual machine's CD-ROM drive does not work
  • You cannot install VMware Tools


Environment

VMware vSphere ESXi 6.7
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 6.5

Resolution

The CD-ROM drive may not work if the operating system does assign the correct driver. Since VMware Tools cannot be installed without a CD-ROM drive, the incorrect network driver is also assigned to the NIC.
 
To resolve this issue, you must assign the correct driver.
 
To assign the correct driver:
  1. Select the VM in the inventory
  2. Right click on the VM and select Edit Settings
  3. select add a new device and select the CD-ROM under Disk, Driver and storage
  4. once completed again right click on the VM and select Guest --> install vmware tools