Installing Guest Introspection on a host that is offline shows Installation Status as Succeeded and a Status as Unknown

Products

• VMware NSX

Issue/Introduction

Symptoms:

• After installing Guest Introspection on the cluster in VMware NSX for vSphere 6.1.x, the ESXi host that is offline displays the Installation Status as Succeeded and a Status as Unknown.
• Running the show log command on the NSX Manager displays messages similar to:
  
  2015-06-05 02:14:48.086 GMT WARN messagingTaskExecutor-6 EndpointHealthStatusProcessor:196 - Received Endpoint Health Status report for host: host-1527without Endpoint Service deployed
  2015-06-05 23:45:53.339 GMT ERROR HeartbeatManagerHeartbeatTimer HeartbeatManager$HeartbeatTask:297 - Client has not responded to the heartbeat for longer than the alert threshold. Peer name = 'usvm-peer', client token = 'host-1016usvm-token', client id = '6ec55808-7f67-492a-8433-92108e3afe03', last heartbeat response = '0', last published heartbeat = '58'
  2015-06-05 23:45:53.339 GMT ERROR HeartbeatManagerHeartbeatTimer HeartbeatManager$HeartbeatTask:297 - Client has not responded to the heartbeat for longer than the alert threshold. Peer name = 'usvm-peer', client token = 'host-1660usvm-token', client id = 'f4a34da5-4735-41c1-b822-f2ce6bf22bc5', last heartbeat response = '0', last published heartbeat = '58'
  
  Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.1.x

Resolution

To work around this issue:

1. Remove Guest Instrospection from all clusters showing a Status of Unknown and State of Warning.
2. Stop the NSX Management Service from the NSX Manager Web User Interface (UI).
3. Delete the VMKernel adapter(169.254.1.1) that NSX/GI created when first installed.
4. Start the NSX Management Service.
5. Reinstall Guest Instrospection on each of the cluster one at a time.

Additional Information