"apply_networking.UserUpgradeNetworkConfigError: [Ensure that you provide addresses, prefix and gateway settings in the static configuration., Failed to set network]" when upgrading vCSA to 6.7 Update 3

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Upgrade of vCenter Server Appliance to 6.7 U3 fails at 50% at applying network.
• In the stderr log file, you see entries similar to:

:

2019-09-25T08:44:18.788Z INFO transfer_network Network state before applying source networking has been successfully captured.
2019-09-25T08:44:18.788Z INFO apply_networking Because of Photon OS the network configuration flags are STATICV4+NONEV6 instead of STATICV4, so pruning the "+NONEV6" part.
2019-09-25T08:44:19.360Z INFO upgrade_parameters 'appliance.net.mode' successfully set to static
2019-09-25T08:44:19.950Z INFO upgrade_parameters 'appliance.net.addr.family' successfully set to ipv4
2019-09-25T08:44:20.521Z INFO upgrade_parameters 'appliance.net.addr' successfully set to 192.168.1.91
2019-09-25T08:44:21.147Z INFO upgrade_parameters 'appliance.net.prefix' successfully set to 255.255.255.0
2019-09-25T08:44:21.717Z INFO upgrade_parameters 'appliance.net.gateway' successfully set to
2019-09-25T08:44:22.296Z INFO upgrade_parameters 'appliance.net.dns.servers' successfully set to 127.0.0.1,192.168.44.12,192.168.44.11
2019-09-25T08:44:22.297Z WARNING apply_networking There are no DNS search extensions to be set
2019-09-25T08:44:22.872Z INFO upgrade_parameters 'appliance.net.pnid' successfully set to sk82.skadm.int
2019-09-25T08:44:22.873Z INFO apply_networking Appliance network configuration install parameters successfully set
2019-09-25T08:44:22.874Z INFO apply_networking Executing command /bin/python /bin/setnet --locale en --statusFile /var/log/vmware/upgrade/setnet_status.json.
2019-09-25T08:44:23.552Z INFO apply_networking Command /bin/python /bin/setnet --locale en --statusFile /var/log/vmware/upgrade/setnet_status.json completed - Stdout:2019-09-25T08:44:23.513Z  Getting value for install-parameter: applianc
e.net.addr.family
2019-09-25T08:44:23.514Z  ipv4
2019-09-25T08:44:23.514Z  Getting value for install-parameter: appliance.net.mode
2019-09-25T08:44:23.514Z  appliance.net.mode is set to 'static'
2019-09-25T08:44:23.515Z  Getting value for install-parameter: appliance.net.addr
2019-09-25T08:44:23.515Z  Getting value for install-parameter: appliance.net.prefix
2019-09-25T08:44:23.515Z  Getting value for install-parameter: appliance.net.gateway
2019-09-25T08:44:23.516Z  ERROR: No gateway provided for static mode.
2019-09-25T08:44:23.516Z  ERROR: setnet failed : {
    "componentKey": "setnet",
    "detail": [
        {
            "translatable": "Ensure that you provide addresses, prefix and gateway settings in the static configuration.",
            "id": "install.setnet.set.network.invinput",
            "localized": "Ensure that you provide addresses, prefix and gateway settings in the static configuration."
        },
        {
            "translatable": "Failed to set network",
            "id": "install.setnet.set.network",
            "localized": "Failed to set network"
        }
    ],
    "problemId": null,
    "resolution": null
}


2019-09-25T08:44:23.585Z ERROR transfer_network Fatal user displayable error during upgrade network transferred.
Traceback (most recent call last):
  File "/usr/lib/vmware/cis_upgrade_runner/bootstrap_scripts/transfer_network.py", line 1218, in execute
    revertNetworkingScript)
  File "/usr/lib/vmware/cis_upgrade_runner/bootstrap_scripts/transfer_network.py", line 787, in _applyNetworking
    applyLegacyNetworking(networkConfig)
  File "/usr/lib/vmware/cis_upgrade_runner/bootstrap_scripts/apply_networking.py", line 763, in applyLegacyNetworking
    _raiseSetnetError(error)
  File "/usr/lib/vmware/cis_upgrade_runner/bootstrap_scripts/apply_networking.py", line 673, in _raiseSetnetError
    problemId=problemId)
apply_networking.UserUpgradeNetworkConfigError: [Ensure that you provide addresses, prefix and gateway settings in the static configuration., Failed to set network]

Environment

VMware vCenter Server Appliance 6.7.x
VMware vCenter Server Appliance 6.5.x

Cause

This issue occurs when:

• Setting the network fails as the value of the default gateway on the current vCenter is invalid.
• You see upgrade_parameters 'appliance.net.gateway' successfully set to a blank value.
• This happens as there is no default gateway provided for the current vCenter Server.

Resolution

To resolve this issue, update the gateway address on the current vCenter Server and initiate the upgrade again.