Running containers are not displayed in VMware Chargeback UI

Products

• VMware
• VMware Aria Suite

Issue/Introduction

Symptoms:

• In the VMware Chargeback (formerly known as vRealize Operations Tenant App for vCloud Director) UI, under Administration > Support > Self Health, you do not see any running containers listed.  In a healthy environment, you should see the following three containers running
  • /tenant-app-db-cassandra
  • /tenant-app-ui
  • /tenant-app-plugin
• In the Developer Tools of your browser, under on the Network > Services > Response, you observe:

Socket Permission denied exception

Environment

VMware Chargeback 8.10

Cause

This issue is caused by incorrect permissions on one of the socket files.

Resolution

This is a known issue affecting VMware Chargeback (formerly known as vRealize Operations Tenant App for vCloud Director) 8.6 and 8.6.1.
This issue is resolved in VMware Chargeback 8.10 available at VMware Marketplace.

 

Workaround:
To workaround the issue in vRealize Operations Tenant App for vCloud Director 8.6 and 8.6.1:

1. SSH to the vRealize Operations Tenant App for vCloud Director appliance as root.
2. Run the following command to correct the permissions

chmod 666 /run/docker.sock