vCenter Server 无法安装或升级并出现错误:该处理器类型不支持此安装软件包
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vCenter Server 无法安装或升级并出现错误:该处理器类型不支持此安装软件包

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Article ID: 340914

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
免责声明:本文为 vCenter Server fails to install or upgrade with the error: This installation package is not supported by this processor type (1019144) 的翻译版本。尽管我们会不断努力为本文提供最佳翻译版本,但本地化的内容可能会过时。有关最新内容,请参见英文版本。

  • 在 32 位 Windows 操作系统上安装 vCenter Server 4.1 或 5.0 失败
  • 从 vCenter Server 4.0 升级到 vCenter Server 4.1 失败
  • 如果在 32 位 Windows 操作系统上执行安装或升级,将出现此问题
  • 出现以下错误:

    This installation package is notsupported by this processor type.Contact your product vendor.

  • vCenter Server %tmp%\vminst.log 包含类似以下内容的条目:

    MSI (c) (EC:88) [17:13:47:395]: Original package ==> W:\vpx\VMware vCenter Server.msi
    MSI (c) (EC:88) [17:13:47:395]: Package we're running from ==> C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\21cac1.msi
    MSI (c) (EC:88) [17:13:47:410]: APPCOMPAT: looking for appcompat database entry with ProductCode '{95058F90-23E0-4B60-BB27-084DF5809F79}'.
    MSI (c) (EC:88) [17:13:47:410]: APPCOMPAT: no matching ProductCode found in database.
    MSI (c) (EC:88) [17:13:47:410]: MSCOREE not loaded loading copy from system32
    This installation package is not supported by this processor type.Contact your product vendor.
    W:\vpx\VMware vCenter Server.msi
    MSI (c) (EC:88) [17:13:47:410]: Note: 1: 1708
    MSI (c) (EC:88) [17:13:47:410]: Note: 1: 2729
    MSI (c) (EC:88) [17:13:47:551]: Note: 1: 2729
    MSI (c) (EC:88) [17:13:47:551]: Product: VMware vCenter Server -- Installation failed.


Environment

VMware vCenter Server 5.1.x
VMware vCenter Server 4.1.x
VMware vCenter Server 5.0.x

Resolution

vCenter Server 4.1 和 5.0 仅在 64 位操作系统上受支持。您无法在 32 位操作系统上安装或升级 vCenter Server 4.1 或 5.0。

要解决此问题,确保在受支持的 64 位操作系统上安装 vCenter Server 4.1 或 5.0。

有关 vCenter Server 4.1 支持的 64 位操作系统的列表,请参见《vSphere 兼容性列表》(vSphere Compatibility Martix) 中的操作系统兼容性 (Operating System Compatibility)

有关 vCenter Server 5.0,请参见升级到 vCenter Server 5.0 最佳做法 (2003866) (Upgrading to vCenter Server 5.0 best practices (2003866))


Additional Information

vCenter Server fails to install or upgrade with the error: This installation package is not supported by this processor type