"Checking for available updates..." fails on vSphere Replication appliance

Products

• VMware Live Recovery
• VMware vSphere ESXi

Issue/Introduction

Symptoms:
Logging into vSphere Replication appliance VAMI page and cheking for updates -
- Check updates is not available for action
- Unable to do any updates for the appliance
- Power off does not work

Environment

VMware vSphere Replication 6.x
VMware vSphere Replication 8.x

Resolution

Use the below steps to resolve the issue: 

1. Connect to vsphere replication appliance via SSH.
Stop the vami-sfcb service -
/etc/init.d/vami-sfcb stop

2. Back up the provider-runtime.xml file - 
cp /opt/vmware/var/lib/vami/update/provider/provider-runtime.xml ~/provider-runtime.xml.bck

3. Build a new provider-runtime.xml file - 
echo -e '<service>\n <properties />\n</service>' > /opt/vmware/var/lib/vami/update/provider/provider-runtime.xml

4. Start the vami-sfcb service - 
/etc/init.d/vami-sfcb start

Connect to the VAMI page of vSphere replication and confirm if issue is resolved