How to check the status of the services in Aria Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

In VMware Aria Operations for Networks (formerly vRealize Network Insight), checking the status of internal services is a critical step in diagnosing performance issues, validating system health, and ensuring data collection and analytics are functioning correctly.

Environment

Aria Operations for Networks 6.12.0
Aria Operations for Networks 6.12.1
Aria Operations for Networks 6.13.0
Aria Operations for Networks 6.14.0

Resolution

1. Validate services health for all Platform and collector appliance(s) in the deployment.

2. Connect to the Platform as support user and then switch to ubuntu user by executing the below commands if it is a simple deployment and perform a health-check as follows:

support@platform1:~$ ub
ubuntu@platform1:~$ ./check-service-health.sh -p -d

3. Connect to the Platform as support user and then switch to ubuntu user by executing the below commands if it is a clustered deployment and perform a health-check as follows:

support@platform1:~$ ub
ubuntu@platform1:~$ ./run_all.sh sudo /home/ubuntu/check-service-health.sh -p -d

4. Connect to the Collector as support user and then switch to ubuntu user by executing the below commands if it is a single deployment and perform a health-check as follows:

support@proxy-release:~$ ub
ubuntu@proxy-release:~$ sudo /home/ubuntu/check-service-health.sh -p -d

 

If you believe you have encountered a service related issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.