Cluster does not come online after adding disk space to node and when attempting to elect new master node in vRealize Operations Manager 6.1
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Cluster does not come online after adding disk space to node and when attempting to elect new master node in vRealize Operations Manager 6.1

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Article ID: 340697

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Cluster does not come online after adding disk space to node and when attempting to elect new master node in vRealize Operations Manager 6.1.
  • In the analytics-UUID.log file, you see entries similar to:

    ERROR [Analytics Main Thread ] com.vmware.vcops.controller.data.DataServiceContainer.initializePersistenceService -java.lang.NullPointerException
    at com.vmware.statsplatform.persistence.cache.ResourceCache.convertToArray(ResourceCache.java:692) at com.vmware.statsplatform.persistence.cache.ResourceCache.processAddCollectionWithDBCheck(ResourceCache.java:649) at com.vmware.statsplatform.persistence.cache.ResourceCache.initCacheFromDB(ResourceCache.java:212)
    at com.vmware.statsplatform.persistence.cache.ResourceDataCachingService.init(ResourceDataCachingService.java:76)
    at com.vmware.statsplatform.persistence.PersistenceService.initSpringBeans(PersistenceService.java:376)
    at com.vmware.statsplatform.persistence.PersistenceService.initSpringBeans(PersistenceService.java:317)
    at com.vmware.statsplatform.persistence.PersistenceService.init(PersistenceService.java:228)
    at com.vmware.vcops.controller.data.DataServiceContainer.initializePersistenceService(DataServiceContainer.java:111)
    at com.integrien.alive.controller.Controller.doRun(Controller.java:669)
    at com.integrien.analytics.AnalyticsMain.doRun(AnalyticsMain.java:352)
    at com.integrien.analytics.AnalyticsMain.run(AnalyticsMain.java:1387)

    ERROR [Analytics Main Thread ] com.integrien.analytics.AnalyticsMain.run - AnalyticsMain.run failed with error: nulljava.lang.NullPointerException
    at com.vmware.statsplatform.persistence.cache.ResourceCache.convertToArray(ResourceCache.java:692)
    at com.vmware.statsplatform.persistence.cache.ResourceCache.processAddCollectionWithDBCheck(ResourceCache.java:649) at com.vmware.statsplatform.persistence.cache.ResourceCache.initCacheFromDB(ResourceCache.java:212)
    at com.vmware.statsplatform.persistence.cache.ResourceDataCachingService.init(ResourceDataCachingService.java:76)
    at com.vmware.statsplatform.persistence.PersistenceService.initSpringBeans(PersistenceService.java:376)
    at com.vmware.statsplatform.persistence.PersistenceService.initSpringBeans(PersistenceService.java:317)
    at com.vmware.statsplatform.persistence.PersistenceService.init(PersistenceService.java:228)
    at com.vmware.vcops.controller.data.DataServiceContainer.initializePersistenceService(DataServiceContainer.java:111)
    at com.integrien.alive.controller.Controller.doRun(Controller.java:669)
    at com.integrien.analytics.AnalyticsMain.doRun(AnalyticsMain.java:352)
    at com.integrien.analytics.AnalyticsMain.run(AnalyticsMain.java:1387)


Environment

VMware vRealize Operations Manager 6.1.x

Cause

This issue occurs because the NullPointerException error is thrown by AnalyticsMain process when cluster tries to come online.

Resolution

This is a known issue affecting VMware vRealize Operations Manager 6.1.
This issue is resolved in VMware vRealize Operations Manager 6.2.0a, available at VMware Downloads.

To work around this issue if you are unable to upgrade, file a Support Request with VMware Support and note this Knowledge Base article ID (2144293) in the problem description.
For more information on how to submit a support request, see Filing a Support Request in Customer Connect (2006985).


Additional Information

How to file a Support Request in Customer Connect