Failed installation on data_engine and data_engine log shows max restarts

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• NIMSOFT PROBES

Issue/Introduction

data_engine will not start (max restarts) on Linux

5.6.21-log MySQL Community Server (GPL)

Attach the /tmp/ia/iaoutput.log and the NMS Install Log [MM_DD_YYYY].log files, also run the following command and attach the output to the case.

ldd ./data_engine

If any of the required libraries are missing (not found) you will see it in the output:

[[email protected] data_engine]# ldd ./data_engine
linux-vdso.so.1 => (0x00007fffa6dff000)
libdl.so.2 => /lib64/libdl.so.2 (0x00007f4b6a552000)
libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f4b6a335000)
librt.so.1 => /lib64/librt.so.1 (0x00007f4b6a12c000)
libstdc++.so.5 => not found
libm.so.6 => /lib64/libm.so.6 (0x00007f4b69ea8000)
libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00007f4b69c91000)
libc.so.6 => /lib64/libc.so.6 (0x00007f4b698fe000)
/lib64/ld-linux-x86-64.so.2 (0x00007f4b6a75c000)

Solution:

Install the compat library and then run ldconfig, then reinstall:

1. yum install compat-libstdc++-33

Edit this file:

/etc/ld.so.conf

add a line to this file (if it doesn't have it already that says):

/usr/lib64

Save the file, then navigate to the data_engine directory and execute:

./ldconfig

Then run the "ldd data_engine" command one more time and the library should be found.

Reinstall one more time over the top of the existing install to get everything working.

Environment

Release:
Component: UIMDEG