Login attempts with error in VMware vRealize Operations Manager 5.x: This product is unlicensed or cannot connect to the vSphere Server
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Login attempts with error in VMware vRealize Operations Manager 5.x: This product is unlicensed or cannot connect to the vSphere Server

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Article ID: 340565

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:
  • Attempt to login to vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)) fails with error:
This product is unlicensed or cannot connect to the vSphere Server. Use a vSphere Client to connect to the vCenter Server and assign a license key.
  • License Status displays as Unlicensed in the vRealize Operations (formerly known as VMware vCenter Operations Manager (vApp)) Admin user interface.
  • Connection Status displays as Not Connected in the vRealize Operations Admin user interface.
  • vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)) displays as a licensed asset in vCenter Server.
  • vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)) previously showed up as a licensed asset in vCenter Server, but does not after a re-installation of vCenter Server.


Cause

This issue can be caused by a communication failure between vRealize Operations (formerly known as VMware vCenter Operations Manager (vApp)) and vCenter Server. If the communication failure goes on long enough, the vCenter Server is considered to be disconnected, and the license status is not queried.
This can also happen if vCenter Server is reinstalled. vRealize Operations Manager still has the registration information for the re-installed vCenter Server, but vCenter Server does not have the vRealize Operations Manager extension registered.

Resolution

To resolve this issue:
  1. Log in to the vRealize Operations Manager Admin UI at https://<IP address of UI VM>/admin as the admin user.
  2. Click Update (beside the vCenter Server name).
  3. Re-enter the Registration and Collection user passwords.
  4. Click Apply
The update process may take several minutes to complete.
Once the update process is complete, the License Status should be Licensed and the Connection Status should be Connected. If the License Status still displays Not Licensed, return to the vSphere Client and apply the appropriate license key to vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)) . For more information, see Licensing vRealize Operations Manager 5.0 for detailed instructions on licensing vRealize Operations Manager.


Additional Information

Licensing vRealize Operations Manager 5.x