Robots not showing up in USM for some time

Article Id: 34056

Status: Published

Updated On: 26-10-2018 09:31

Legacy Id: TEC000004623

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Issue/Problem/Symptoms:

Newly added robot appears under hub in admin console and IM, but not in USM

Checked CM_NIMBUS_ROBOT and shows no entry for this device.

<Please see attached file for image>

Resolution

It has been noted the discovery_agent probe was not running on the remote hubs the robots were connecting to.

After restarting the discovery_agent the robot correctly appeared in the USM

Environment:

Release: CNMSPP99000-7.6-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution:

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