End of Availability (EOA) and End of Support Life (EoSL) for SUSE Linux Enterprise Server (SLES) for VMware (xxxxxxx)
search cancel

End of Availability (EOA) and End of Support Life (EoSL) for SUSE Linux Enterprise Server (SLES) for VMware (xxxxxxx)

book

Article ID: 340429

calendar_today

Updated On:

Products

VMware

Issue/Introduction

This article provides answers to frequently asked questions on End of Availability and End of Support Life for SUSE Linux Enterprise Server (SLES) for VMware 1.x.


Symptoms:

End of Availability (EoA) of all SUSE Linux Enterprise Server (SLES) for VMware offerings begins on June 25, 2014. This means SLES for VMware offering will be removed from the VMware price list on July 25, 2014.

After July 25, 2014, customers that purchase VMware vSphere standard, vSphere Enterprise, or vSphere Enterprise+ (either standalone, or as part of a suite) will no longer be eligible to a free SLES for VMware offering.


Environment

SUSE Linux Enterprise Server (SLES) for VMware 1.x

Resolution

Frequently Asked Questions (FAQ) on End of Availability for SUSE Linux Enterprise Server (SLES) for VMware.

Q: What is SLES for VMware?

SUSE Linux Enterprise Server (SLES) for VMware provides eligible VMware vSphere customers with a free enterprise-class Linux operating system – complete with patches and updates. Eligible vSphere editions include vSphere Standard, vSphere Enterprise, and vSphere Enterprise+ (either standalone, or as part of a suite).

Q: When is SLES for VMware EoA effective?

July 25, 2014.

Q: When will SLES for VMware be taken off the price list?

July 25, 2014.

Q: Can customers continue to use SLES for VMware after EoA?

Customers can continue to use existing installations of SLES for VMware after EoA.

Q: Can customers continue to get updates for SLES for VMware after EoA?

Customers running SLES for VMware 11, SP3 will continue to receive patches and updates for SLES for VMware 11, SP3 for 6 months after the release of SLES 11, SP4.

To continue receiving patches and updates for SLES for VMware 11, SP3 after SLES 11, SP4 is released, you must purchase Long Term Service Pack Support.

Q: What is Long Term Service Pack Support?

Long Term Service Pack Support allows you to maintain your current operating system version as long as possible, preserving both the stability and security of your data center as you transition from one service pack version to the next.

Long Term Service Pack Support includes delivery of patches and updates of SLES for VMware 11 SP3 for 12 months, fixes for critical security issues and severity level 1 and 2 defects.

Q: How can I purchase Long Term Service Pack Support?

Long Term Service Pack Support is available for purchase through your normal VMware purchasing channels.

Q: How long will the Long Term Service Pack Support be available to purchase?

Long Term Service Pack Support will be available to purchase for 6 months after the release of the next SLES service pack.

Q: How do I migrate to SLES for VMware 11, SP3 to SLES 12?

SLES 12 is targeted to release in Q3 or Q4 of 2014. Information on the migration process will be communicated following the release of SLES 12.

Q: Can customers continue to get technical support for SLES for VMware after EoA?

Yes. Customers with active support contracts are still entitled to Technical Support until the SLES for VMware support contract expires.

Q: How and when will customers be notified?

Customers that have activated their SLES for VMware licenses and purchased support through VMware will receive notification of the SLES for VMware EoA by e- mail during the week June 25, 2014.

Additional information will be available at SLES for VMware, and through various social media channels.

Q: When is the end of support for SLES for VMware?

August 25, 2016.

All Support and Subscription Services for the EoA product will be unaffected and will continue as per VMware’s Support Lifecycle Policy through the published support period until August 25, 2016.

Q: Is VMware introducing another offering that will take the place of SLES for VMware?

There are no immediate plans to introduce another offering.

Q: What are the alternatives to SLES for VMware?

Customers that want to use SUSE Linux Enterprise Server (SLES) after the SLES for VMware EoA can purchase a license through SUSE or one of their channel partners.



Additional Information

For any further inquiries, please contact VMware Support.

Impact/Risks:
Customers are not required to take any immediate action. This notification in no ways impacts customer’s ability to use SLES for VMware past June 25, 2014. However, if customers want to take advantage of their eligibility to receive SLES for VMware, they must do so before July 25, 2014.