This is a known issue affecting vRealize Log Insight 4.x.
This issue has been resolved in vRealize Log Insight 4.6 and later.
To resolve the issue, upgrade to vRealize Log Insight 4.6 or later.
Workaround:
To work around this issue, correct the FQDN case in vRealize Log insight.
- Log into vRealize Log Insight as admin.
- Navigate to Administration > Authentication > VMware Identity Manager.
- Click the toggle switch to Disable Single Sign-On and click Save.
- Click the toggle switch to Enable Single Sign-On.
- Enter the VIDM FQDN, with the domain name as displayed in VIDM under Identity & Access Management.
- Enter the rest of the necessary information and click Save.
The VIDM users and groups can now be re-imported into vRealize Log Insight.
When importing a user or group from VIDM,ensure the domain case matches.