Powering on a 64-bit virtual machine fails with the error: The buslogic SCSI adapter is not supported for 64-bit guests in this release

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Cannot power on a 64-bit virtual machine
• Powering on a 64-bit virtual machine fails
• You see the error:
  
  Module DevicePowerOn power on failed.
  The buslogic SCSI adapter is not supported for 64-bit guests in this release. Please consult the documentation for the appropriate type of SCSI adapter to use with 64-bit guests.
  
  Note: This error also occurs in the vmware.log file.

Environment

VMware vSphere ESXi 6.7
VMware vSphere ESXi 7.0.0
VMware vSphere ESXi 6.5

Cause

This issue occurs when any of the SCSI controllers of the virtual machine is configured as BusLogic Parallel.

Resolution

If you experience this issue while creating a new virtual machine using Custom configuration, use the default SCSI controller type that the Create New Virtual Machine wizard selected and continue with the installation. Alternatively, you can create a new virtual machine using the Create New Virtual Machine wizard and select the Configuration option Typical.

If you experience this issue with an already created/upgraded virtual machine, change the SCSI controller type of the virtual machine to LSILogic Parallel.

To change the SCSI controller type of the virtual machine to LSILogic Parallel:

1. Ensure that the virtual machine is powered off.
2. Right-click the virtual machine and click Edit Settings.
3. Under Hardware, select the SCSI controller that is configured as type BusLogic Parallel.
4. Click Change Type.
5. Select LSILogic Parallel and click OK.
6. Repeat Steps 3 to 5 for all the SCSI controller fields that are configured as type BusLogic Parallel.
7. Power on the virtual machine.