Cannot complete login due to incorrect user name or password while trying to create storage depot

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Cannot create an autodeploy rule or delete an ESXi bundle after certificate replacement  or upgrade
• You can get an error:

The last operation failied for the entity with the following error message.

Invalid Fault

Cause:
Cannot complete login due to incorrect user name or password

 

Imagebuilder.log:

2019-10-30T18:53:34 [26236][depot-queue-watcher]ERROR:DepotManager:Unexpected error: (vim.fault.InvalidLogin) {
   dynamicType = <unset>,
   dynamicProperty = (vmodl.DynamicProperty) [],
   msg = 'Cannot complete login due to an incorrect user name or password.',
   faultCause = <unset>,
   faultMessage = (vmodl.LocalizableMessage) []
}
Traceback (most recent call last):
  File "/usr/lib/vmware-imagebuilder/site-packages/imagebuilder/vmodl_impl/DepotManager.py", line 387, in _processDepotQueue
    T.activation_id)
  File "/usr/lib/vmware-imagebuilder/site-packages/imagebuilder/plugins.py", line 185, in create_vc_task
    content = si.RetrieveContent()
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 557, in <lambda>
    self.f(*(self.args + (obj,) + args), **kwargs)
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 363, in _InvokeMethod
    return self._stub.InvokeMethod(self, info, args)
  File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1647, in InvokeMethod
    self._CallLoginMethod()
  File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1708, in _CallLoginMethod
    self.loginMethod(self.soapStub)
  File "/usr/lib/vmware/site-packages/pyVim/connect.py", line 100, in _doLogin
    si.content.sessionManager.LoginExtensionByCertificate(extensionKey)
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 557, in <lambda>
    self.f(*(self.args + (obj,) + args), **kwargs)
  File "/usr/lib/vmware/site-packages/pyVmomi/VmomiSupport.py", line 363, in _InvokeMethod
    return self._stub.InvokeMethod(self, info, args)
  File "/usr/lib/vmware/site-packages/pyVmomi/SoapAdapter.py", line 1418, in InvokeMethod
    raise obj # pylint: disable-msg=E0702
pyVmomi.VmomiSupport.vim.fault.InvalidLogin: (vim.fault.InvalidLogin) {
   dynamicType = <unset>,
   dynamicProperty = (vmodl.DynamicProperty) [],
   msg = 'Cannot complete login due to an incorrect user name or password.',
   faultCause = <unset>,
   faultMessage = (vmodl.LocalizableMessage) []
}
2019-10-30T18:53:39 [26236][vb-6740:DepotDataProviderAdapter:29953-373954-ngc:70006400]INFO:authorizer:privId is not given in method QueryDepotManager by VC session 52422a66-25f8-dbad-df96-3b3762d2d2bf
2019-10-30T18:53:39 [26236][Thread-4]INFO:PyVmomiServer:('127.0.0.1', 53184) - - "POST /vmw/imagebuilder/vmomi HTTP/1.1" 200 -
2019-10-30T18:53:39 [26236][vb-6740:DepotDat

Environment

VMware vSphere ESXi 6.7
VMware vCenter Server 6.7.x

Resolution

To solve this issue follow the below steps given below:
 

1. Take snapshot of the vCenter
2. Navigate to the mob by going to the URL: https://<vc address>/mob/
3. Authenticate using the admin password.
4. Click 'content'
5. Click 'extensionManager'
6. Click 'UnregisterExtension' from the table below, a new window will pop-up.
7. Type in 'com.vmware.imagebuilder' (without the quotes) into the text field and click 'Invoke Method'. You should see 'Method Invocation Result: void' below.
8. Restart the imagebuilder service and try to create/add/edit the depot again.