Log messages not gathered on Windows with vc-support.bat

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

When vCenter Server on Windows runs with non-default administrator user account, vc-support.bat does not collect log messages. Instead, you receive a warning message stating that the script should be run as administrator.

By default, and when Windows UAC system is active, Windows non-default administrators do not have permissions to access certain directories (for example, C:/ProgramData). The vc-support script stores information about the logs in manifest files that reside in a protected directory. Because the vc-support script cannot access manifest information, the script displays a warning message and creates an empty archive.

Environment

VMware vSphere ESXi 6.0
VMware vCenter Server 6.0.x

Resolution

To resolve this issue, generate the vCenter Server log bundle, run vc-support.bat directly. You can do this by performing one of the following:

• In Windows Explorer, right-click vc-support.bat and select Run as administrator.
• In the Start menu, right-click the Generate vCenter Server log bundle shortcut and select Run as administrator.
  

Alternatively, you can also create a Windows shortcut, adjust the shortcut properties, and set the Run as administrator option. To do this:

1. Create a shortcut of the vc-support.bat file.
   
2. Right-click the created shortcut and select Properties.
   
3. In the Properties dialog, select the Shortcut tab and click Advanced.
4. Enable the Run as administrator checkbox, and click OK.

Additional Information

For translated versions of this article, see:

• 日本語: Windows 環境で vc-support.bat を実行してもログメッセージが収集されない (2111384)
  
• Português: As mensagens de log não são reunidas no Windows com o script vc-support.bat (2132372)
  
• Español: Los mensajes de log no se recopilan en Windows con vc-support.bat (2132657)