Controller: sockServer: requested port 48000 is already in use

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Robot fails to start, port 48000 already in use.

Sample excerpt from controller.log:

Jun 25 22:38:21:428 [0001] Controller: sockServer: requested port 48000 is already in use
Jun 25 22:38:21:428 [0001] Controller: The controller is unable to use ##.###.###.###:48000. Aborting. The address/port may already be in use.

Yet 48000 port is not in use by any other application on the server and even if you set a specific port to be used the error persists.

 Reverse lookup might not be possible with the DNS setup for the given machine.

Environment

• DX UIM Any version
• Environment: SOLARIS 10

Resolution

• Ensure that install package is properly labeled from site below:
  http://support.nimsoft.com/ > Archive
  
  
• Rename from package install_SOLARIS_8_sparcv9-7_63.zip to install_SOLARIS_8_sparcv9.zip for the nimldr installer to be able to find it.
  
  
• The Robot configuration must have these particular entries in the robot.cfg in this particular case where reverse DNS lookup is not possible or not working.
  
  strict_ip_binding = no
  local_ip_validation = no