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Article ID: 339931
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Updated On:
Environment
VMware vSphere ESXi 5.0
VMware vSphere ESXi 5.1
VMware vSphere ESXi 5.5
Cause
This issue occurs if the VMware Tools is not installed in the virtual machine. The quiesce snapshot operation requires the VMware Tools to perform a guest level quiescing.
Resolution
To resolve this issue, install VMware Tools in the virtual machine.