vRealize Log Insight UI does not fully load

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Some elements of the vRealize Log Insight UI fail to load 
• Only the navigation tabs at the top of the UI are visible
• The above symptoms are true in a private browser mode
• You may see similar entries in the /storage/var/loginsight/smtp_error.txt file with non-printable characters 

���������������������������������������������������������������������������������������������������������������[2022-04-23 12:56:10.240+0000] Failed to send e-mail to  with subject "Log Insight Admin Alert: Disk Space Usage Has Reached 75%". Reason: Sending the email to the following server failed 

 

Environment

VMware vRealize Log Insight 8.x

Cause

When the smtp_error.txt file contains NUL characters, it causes HTML corruption when the file is accessed to display SMTP warnings

Resolution

This is a known issue affecting vRealize Log Insight 8.x, there is no resolution at this time.  Please subscribe to this article to be informed when updates are published.

Workaround:

1. SSH to the vRealize Log Insight primary node as root

Note: If you need to reset the root password, please refer to How to reset the root password in vRealize Log Insight (53649)

1. Navigate to the /storage/var/loginsight/ directory 

cd /storage/var/loginsight/

3. Using a text editor, open the smtp_error.txt file
4. Locate and remove the NUL (non-printable) characters 

Example:

• ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^
• NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL 
• ��������������������������������������

5. Save and close the file
6. Refresh the UI to verify functionality has returned