This is a known issue affecting vRealize Log Insight 8.x, there is no resolution at this time. Please subscribe to this article to be informed when updates are published.
Workaround:
- SSH to the vRealize Log Insight primary node as root
- Navigate to the /storage/var/loginsight/ directory
cd /storage/var/loginsight/
- Using a text editor, open the smtp_error.txt file
- Locate and remove the NUL (non-printable) characters
Example:
- ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^
- NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL NUL
- ��������������������������������������
- Save and close the file
- Refresh the UI to verify functionality has returned