BootRun Service may prevent power on of Virtual Machine deployed from a template
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BootRun Service may prevent power on of Virtual Machine deployed from a template


Article ID: 339829


Updated On:


VMware vCenter Server VMware vSphere ESXi


  • The BootRun Service fails to start in a Virtual Machine guest OS if it was deployed from a template using guest customization.
  • You are unable to RDP to the Virtual Machine until the error is acknowledged.
  • Once logged into the guest OS you confirm that the BootRun Service is not running or has failed.
  • You see the following in the vpxd.log on the vCenter Server:

    Error occured while creating deploy package. Msg: C:\Program Files\VMware\Infrastructure\VirtualCenter Server\bootrun.exe


VMware VirtualCenter 2.5.x
VMware ESX Server 3.5.x


When deploying a virtual machine from a template using guest customization, the Bootrun service may not be removed from the virtual machine once customization is complete.

To workaround this issue:
  1. Click Start > Run.
  2. Type services.msc into the Open: field
  3. Click OK.
  4. Right-click on the Bootrun Service.
  5. Click Stop.
  6. Power On the virtual machine
Alternatively, you can:
  1. Remove the service by executing: bootrun -unregserver on the command line.
    • This needs to be run in the directory where bootrun.exe is located. This can be found by looking at the properties of the service in Control Panel.
    • If the guest customization has removed the bootrun.exe delete the Bootrun folder from the following registry location:


Warning: Always backup the registry before making changes.