Unable to download/install new version of probe (Error while transferring package to central archive)
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Unable to download/install new version of probe (Error while transferring package to central archive)

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Article ID: 33979

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

I am unable to download and/or install a new version of a probe. Error is thrown.

Environment

Release: Any
Component: CAUIM

Resolution

  • Check antivirus first and make sure it's not scanning or interacting with the Nimsoft folders, or the folders in %APPDATA% or %TEMP% or %TMP% as this could be caused by antivirus interfering with the "write" of the package.

  • Also, it can help to open Internet Explorer/Edge AND clear all Temporary Internet Files, including all cache and cookies - sometimes, old/corrupted versions of probes are cached in this location and this could cause an issue downloading them.

  • In this case after cleaning up the temp folder it worked.

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