Initializing the VMware vRealize Automation Identity Server SSO fails with the error: Error running SSO initialization

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Attempting to initialize SSO on the VMware vRealize Automation (formerly known as VMware vCloud Automation Center for Server) Identity appliance fails
• You see the error:
  
  Error running SSO initialization

Environment

VMware vRealize Automation 6.2.x

Cause

This issue is occurs due to mismatch of the hostname to the name expected by the SSO software.

Resolution

This is a known issue affecting VMware vRealize Automation (formerly known as VMware vCloud Automation Center for Server) 6.2.

Currently, there is no resolution.

To work around the issue, ensure that the hostname of the vRealize Automation (formerly known as VMware vCloud Automation Center for Server) Identity Server matches the name that was entered in the initial appliance installation:

1. Log in to the vRealize Automation (formerly known as VMware vCloud Automation Center for Server) Identity Server and navigate to Network
2. Update the HostName to match the name entered at initial vRealize Automation Identity appliance installation
3. Click the Save
4. Re-attempt to initialize the SSO

Additional Information

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