Receiving lots of communication errors on multiple probes

Article Id: 33969

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC000005261

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

Problem:
Communication issues with multiple probes

Environment:
hub 7.80
CA Unified Infrastructure Manager version 8.x

The problem was determined to be that the hub had the SSL mode changed from NORMAL to Compatibility Mode.

Cause:
In researching this, development provided the following information.

-We do not currently support SSL mode on the primary server

Resolution:
To correct the issue set the SSL mode back to NORMAL and then restart the robot watcher service.

Environment:

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: