Remove the service definition and service manager when Panorama has become unavailable
Article ID: 339578
Updated On:
Products
Issue/Introduction
For Palo Alto Networks Panorama and NSX-T integration, after the registration and service definition has become successful and it has created an entry on NSX-T for that service definition, once the Panorama has been unavailable for any reason, the service definition will get stuck in Out-of-Sync state and any further integration between the PAN and VMware will fail even if try to register with another Panorama.
Environment
VMware NSX-T Data Center 2.5.x
VMware NSX-T Data Center 3.x
Cause
The cause of the issue is related to the service definition/manager created by partner and should be removed gracefully by partner (Panorama), but it has become unavailable.
Resolution
The best route would be to recover the Panorama and remove (un-register) gracefully from the Panorama.
For workaround to remove the service definition/manager using API, please contact Broadcom Technical Support for assistance.
See Creating and managing Broadcom support cases for details on opening a case.
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