Intermittent "Internal Error" while navigating to Cluster base rate option in Business Management tab

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

While navigating to Cluster base rate option in vRBC 7.3.x or 7.4, you may see an error similar to:

An internal error has occurred. If the problem persists, please contact your system administrator. When contacting your system administrator, use this reference: XXXXXXXX

Environment

VMware vRealize Business for Cloud Standard 7.x

Resolution

Note: Take a snapshot of vRBC appliance before proceeding with below steps.

Steps to follow in vRBC 7.3.1:

1. Navigate to the the directory /usr/local/tcserver/vfabric-tc-server-standard/itbm-server/webapps/itfm-cloud/

cd /usr/local/tcserver/vfabric-tc-server-standard/itbm-server/webapps/itfm-cloud/

2. Take backup of file businessmanagement-classes.js

cp -p businessmanagement-classes.js businessmanagement-classes.js.backup

3. Open businessmanagement-classes.js file to modify.

vi businessmanagement-classes.js

4. In vim editor, set flag to display the line numbers.

press key ':' and then type => set number (hit enter)

5. Search for "Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation',

: /Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation',

i.e. press key ':' and then type => /Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation', (hit enter)

6. Look for line "me.moduleHeaderHeight = Ext.ComponentQuery.query('pageBaseToolbar')[0].getHeight();", after the searched string Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation'"  and change the lines to:

if (Ext.ComponentQuery.query('pageBaseToolbar')[0].el) {
           me.moduleHeaderHeight = Ext.ComponentQuery.query('pageBaseToolbar')[0].getHeight();
} else {
           me.moduleHeaderHeight = 34;
}

7. Verify that the lines around the change in file are similar to:

      Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation', {
        extend: 'Ext.panel.Panel',
    width: '100%',
          alias: 'widget.serverPackageCostAllocation',
          requires: [
              'Ext.form.field.Number',
              'Ext.form.field.Radio',
              'Ext.panel.Panel',
              'itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocationGrid',
              'itfm.infra.view.system.ToolTipIcon'
              ],

         initComponent: function () {
             var me = this;
             me.constants = itfm.resourcescost.utils.constants.Constants;

             if (Ext.ComponentQuery.query('pageBaseToolbar')[0].el) {
                me.moduleHeaderHeight = Ext.ComponentQuery.query('pageBaseToolbar')[0].getHeight();
             } else {
                me.moduleHeaderHeight = 34;
             }
             me.appHeaderHeight = Ext.ComponentQuery.query('topApplicationHeader')[0].getHeight();
             me.nonGridAreaHeight = 270;
             me.gridAreaHeight = itfm.app.viewport.height - (me.moduleHeaderHeight + me.appHeaderHeight + me.nonGridAreaHeight);

             me.justRenderedForm = false;
 
Steps to follow in vRBC 7.4:

1. Navigate to the directory /usr/local/tomcat/itbm-server/webapps/itfm-cloud

cd /usr/local/tomcat/itbm-server/webapps/itfm-cloud

2. Take backup of file businessmanagement-classes.js 

cp -p businessmanagement-classes.js businessmanagement-classes.js.backup

3. Open businessmanagement-classes.js file to modify.

vi businessmanagement-classes.js

4. Search for "Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation',

: /Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation', i.e. press key ':' and then type => /Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation', (hit enter)

5. Look for line "me.moduleHeaderHeight = Ext.ComponentQuery.query('pageBaseToolbar')[0].getHeight();", after the searched string  Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation'"  and change the lines to : 

if (Ext.ComponentQuery.query('pageBaseToolbar')[0].el) {
           me.moduleHeaderHeight = Ext.ComponentQuery.query('pageBaseToolbar')[0].getHeight();
} else {
           me.moduleHeaderHeight = 34;
}

 

6. Verify that the lines around the change in file are similar to: 

      Ext.define('itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocation', {
        extend: 'Ext.panel.Panel',
   width: '100%',
          alias: 'widget.serverPackageCostAllocation',
          requires: [
              'Ext.form.field.Number',
              'Ext.form.field.Radio',
              'Ext.panel.Panel',
              'itfm.resourcescost.view.editcostallocation.ServerPackageCostAllocationGrid',
              'itfm.infra.view.system.ToolTipIcon'
              ],
 
         initComponent: function () {
             var me = this;
             me.constants = itfm.resourcescost.utils.constants.Constants;
 
             if (Ext.ComponentQuery.query('pageBaseToolbar')[0].el) {
                me.moduleHeaderHeight = Ext.ComponentQuery.query('pageBaseToolbar')[0].getHeight();
             } else {
                me.moduleHeaderHeight = 34;
             }
             me.appHeaderHeight = Ext.ComponentQuery.query('topApplicationHeader')[0].getHeight();
             me.nonGridAreaHeight = 270;
             me.gridAreaHeight = itfm.app.viewport.height - (me.moduleHeaderHeight + me.appHeaderHeight + me.nonGridAreaHeight);
 
             me.justRenderedForm = false;
 

7. Take backup of businessmanagement-classes.min.jsCommand :

cp -p businessmanagement-classes.min.js businessmanagement-classes.min.js.backup

8. Rename businessmanagement-classes.js to businessmanagement-classes.min.js

mv businessmanagement-classes.js businessmanagement-classes.min.js

9. Refresh the browser.