"HTTP Error 401 Unauthorized" error while Accessing the Business Management tab
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"HTTP Error 401 Unauthorized" error while Accessing the Business Management tab

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Article ID: 339413

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

This article provides steps to resolve the issue when accessing the Business Management tab in vRealize Automation user interface fails with the HTTP Error 401 Unauthorized error.

Symptoms:
After registering vRealize Business for Cloud with vRealize Automation, you experience these symptoms:
  • Accessing the Business Management tab in vRealize Automation user interface fails
  • You see the error:

    HTTP Error 401 Unauthorized.


Environment

VMware vRealize Business for Cloud Standard 7.x

Cause

This issue occurs if the time is not synchronized between Realize Automation Virtual Appliance and the vRealize Business for Cloud Virtual Appliance.

Note: The time difference between the vRealize Automation and vRealize Business for Cloud virtual appliances must not be more than 60 seconds.

Resolution

To resolve this issue:
  1. Configure the same NTP servers on both vRealize Automation and vRealize Business for Cloud virtual appliances.

    For more information, see the Configure Time Synchronization section in the vRealize Business for Cloud install Guide.

  2. Restart the virtual appliances.



Additional Information

For more information, see Error While Accessing vRealize Business for Cloud section in the vRealize Business for Cloud install guide.