VMware vCenter Site Recovery Manager reports the error: There are not enough licenses installed to perform the operation

Products

• VMware Live Recovery

Issue/Introduction

• VMware vCenter Site Recovery Manager (SRM) reports this error in the GUI:

There are not enough licenses installed to perform the operation

• In the vmware-dr.log file, you see entries similar to:

[DTG warning 'LicenseManager'] The license key 'xxxxx-xxxxx-xxxxx-xxxxxx' has expired.
[DTG] warning 'Replication'] Can't protect VM if server is not licensed
verbose 'PropertyProvider'] RecordOp ASSIGN: content.about.name, DrServiceInstance
[DTG] trivia 'SanConfigManager'] Received update for vim.Datastore:datastorename:
(vmodl.query.PropertyCollector.Change) {
dynamicType = <unset>,
name = "info.timestamp",
op = "assign",
val = "2012-12-18T23:59:26.244523Z",
}
[DTG] info 'LicenseManager'] Checking Assignments...
 

• The license key reported in the SRM logs does not appear to be a VMware license

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware vCenter Site Recovery Manager 5.0.x
VMware vCenter Site Recovery Manager 5.1.x
VMware vCenter Site Recovery Manager 5.8.x
VMware vCenter Site Recovery Manager 4.1.x
VMware vCenter Site Recovery Manager 5.5.x
VMware vCenter Site Recovery Manager 6.0.x
VMware vCenter Site Recovery Manager 4.0.x

Resolution

This issue occurs when there are one or more expired SRM licenses in vCenter Server.

To resolve this issue, remove the expired SRM licenses from vCenter Server and restart the SRM services.

Example fix. 


Choose the non-evaluation license here and assign the correct license. 

Do this for both sites and restart the srm service both sites.  

Issue should then be resolved.

For more information, see:

• Stopping, starting, or restarting vCenter services (1003895)
• Location of Site Recovery Manager log files (1021802)

If this issue persists, or if the problem occurs under a license that is not supposed to be expired, please file a Support Request with VMware Support and note this KB article ID (2041891) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).