How to collect NSX Manager support bundle when HTTPS (UI) is not working

Products

• VMware NSX

Issue/Introduction

In scenarios where HTTPS (UI) access to the manager is not an option , You can still trigger and collect a log bundle for analysis if SSH is available.

Symptoms:
Unable to collect Support bundle when NSX manager UI/HTTPS access is down. 

Environment

VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.3.x

Cause

Failure to connect to NSX manager over UI/HTTPS

Resolution

Use the below steps to trigger and collect Support bundle ,

1. Access the manager via SSH
2. Enter "engineering mode" (nsxmgr# st en)
3. Once in engineering mode run this script:

'/opt/vmware/bin/techsupport_bundle.sh'

4. Check "/tmp" you will find the support bundle there
5. Extract the bundle using SCP


--------------------------------------------------------------------------------------------------------------------------------------

[root@nsxmgr~]# /opt/vmware/bin/techsupport_bundle.sh

[root@nsxmgr-01a ~]# ls -lha /common/tmp
total 128M
drwxrwxrwt  6 root      root      4.0K Jan 11 20:20 .
drwxr-xr-x 22 root      root      4.0K Jun  6  2018 ..
-rw-rw-rw-  1 root      root        11 Jan 11 20:20 cronsync.time
-rw-r--r--  1 root      root      325K Jan 11 20:19 dbanalysis.html
drwxr-xr-x  2 root      root      4.0K Jan 11 20:19 hsperfdata_root
-rw-------  1 root      root      2.6K Jan 11 20:21 monit.state
drwxr-xr-x  2 root      root      4.0K Nov 10 00:20 pktcap
srw-------  1 secureall secureall    0 Jan 11 20:06 .s.PGSQL.5432
-rw-------  1 secureall secureall   45 Jan 11 20:06 .s.PGSQL.5432.lock
drwxr-xr-x  2 root      root      4.0K Nov 10 00:20 uipktcap
-rw-r--r--  1 root      root      127M Jan 11 20:20 VMware-NSX-Manager-tech-support-2019Jan11--20-19-29-455438787.tar.gz
drwx------  2 root      root      4.0K Nov 10 00:15 vmware-root
[root@nsxmgr-01a ~]#

Additional Information

Impact/Risks:
No risk or impact from performing this task