USM alarms not aligning with IM, alarm count is off

Article Id: 33915

Status: Published

Updated On: 14-02-2018 08:20

Legacy Id: TEC000005173

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Environment

NMS Server Version 7.62
Robot Version 7.62
Windows Server 2008 R2
IM Version: 4.08
UMP Version: 8.00

Solution

1. Obtain NAS (4.72) and hotfix (USM 8.2 HF4) from Support

2. Apply the above updates, nas and ump_usm, and clear the alarms that were not syncing to the portal.

All new alarms should sync as expected.

keywords: UMP 8.0 alarm alarms count not correct inaccurate off not syncing synced out

Environment:

Release:
Component: UIMNAS