Unable to change the NSX Edge password

Products

• VMware NSX

Issue/Introduction

• Password change on NSX Edge (HA) from GUI fails.
• You see an error similar to:
  
  "Edge is in power off state, VSM is unable to communicate to edge."

Environment

VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.4.x

Cause

The issue occurs when one of the HA edge is in bad or power-off state.

Resolution

To change the password for Edge appliance running in HA please ensure both edges are in healthy state.

To resolve the issue, Fix the edge communication issue first with NSX manager and then change the password.

Additional Information

To Validate :

>> Message Bus should be enabled

Edge-1> show messagebus messages
-----------------------
Message bus is enabled >>Should be enabled
cmd conn state : listening >>>Should be in listening
init_req : 1

--

-----------------------
evt conn state : listening >>>Evt connection state should be listening
vse_rx : 4076
vse_rx_hc : 4073

>> VCMI connection should be up

Edge-1> show messagebus forwarder
-----------------------
Forwarder Command Channel
vmci_conn : up
app_client_conn : up

--

-----------------------
Forwarder Event Channel
vmci_conn : up
app_client_conn : up

>> Health status should be good and HA state should to active/standby

Edge-1> show eventmgr
-----------------------
messagebus : enabled
debug : 0

--

counter_reset : 0
---------- Health Status -------------
system status : good >>>>
ha state : active >>>