After upgrading to VMware NSX for vSphere 6.1.2 and later:
- Navigate to the VMware License Management portal to swap your existing license with a new license that carries the correct metric.
- Select the NSX license key.
- Divide the license key into at least two keys.
Note: You can divide a license key into any number of parts.
For example, if you have a license for 100 CPUs, you can split it to 99, 1, or 50/50 or any such combination.
- Combine the newly divided keys into a single key.
Optionally, you can skip this step and use the individual keys as well as they are generated to reflect the correct metric.
- Install this new NSX key in the vCenter Server in the License Management portal. You should now see your entitlements reflected with the correct metric.
If you are not able to recover license key after performing the preceding steps (For example, it could be due to having entitlement to 1 CPU, which cannot be subdivided further etc.), file a Support Request with VMware to trigger the license key swap.
Q: What if I purchased additional VMware NSX for vSphere 6.x licenses?
If the new key was purchased after May 3, 2015, then it is already correct.
If you have multiple keys before May 3, 2015, perform the preceding steps for each key.
Q: Why was all this not done automatically for me?
VMware did not proactively change the license keys that are issued to existing customers because that would create inconsistency with the license key on the portal versus the installed key and communications to ensure consistency would be difficult. This gives you the option to continue to use existing license keys until you can perform the preceding procedure and install the new key.
If you need any assistance, you can file a Support Request.