Deleting duplicate EAM agency in vSphere 6.x for NSX

Products

• VMware NSX

Issue/Introduction

Each prepared cluster in VMware NSX for vSphere 6.x must have only one ESX Agent Manager (EAM) agency. In some cases, you may see duplicate agencies for a cluster.

This article provides steps to delete duplicate EAM agencies in a cluster.

Note: There is no automatic detection or deletion of duplicate agencies. They should have no impact on running configuration or data traffic. However, duplicate agencies on a cluster can cause problems during upgrade. Therefore, VMware recommends to eliminate duplicate agencies.

Environment

VMware NSX for vSphere 6.0.x
VMware NSX for vSphere 6.1.x

Resolution

To delete duplicate EAM agencies in a cluster:

1. Check the vSphere ESX Agent Manager and verify if there is a duplicate agency:
   
   
    
2. This list needs to be compared with the NSX Manager database to find and delete the duplicate agency in the EAM MOB.
   
   Note: The NSX Manager database is only accessible in tech support mode by Broadcom support

Additional Information

For more information on EAM troubleshooting, see Troubleshooting vSphere ESX Agent Manager (EAM) with NSX (2111232).