net_traffic GUI error, Run-time error '339'


Article ID: 33904


Updated On:


DX Infrastructure Management NIMSOFT PROBES


Error 339, Component ccrpipa6.ocx or one of its dependencies not correctly registered: a file is missing or invalid  When configuring the net_traffic probe for any customer and from the hosted Nimsoft RDP session, we are getting a run-time error '339'.  This happens when a new filter is created under the Profiles.  Then you create a new filter definition.  The net_traffic window crashes and displays the error.


Component: CAUIM


Like most run time errors, 339 generally occurs when a link in the sequence of processes that enables the program to launch is missing, interrupted or corrupted. Runtime Error '339' is caused when a program registers a need for a specific file in the Windows registry.

<Please see attached file for image>

User-added image

First check if "ccrpipa6.ocx" exists in this path, e.g., C:\Program Files (x86)\Nimsoft\lib\ccrpipa6.ocx

You must register the object using regsvr32

Run the command, e.g.,

regsvr32 "D:\Program Files (x86)\Nimsoft\lib\ccrpipa6.ocx"

and it should be successful and display a popup window confirming that it was registered successfully.

Now try again to open the net_traffic probe and add a new filter to the configuration via the GUI and it should work without error.

"DllRegisterServer in D:\Program Files (x86)\Nimsoft\lib\ccrpipa6.ocx succeeded."

If the error is not resolved, then login to the NMS Server using administrator credentials then re-fetch the GUI which allows IM to register the OCX. To re-fetch the GUI select the probe and hold down the SHIFT key and double click to open it.

The underlying issue is most likely that the Infrastructure Manager cannot register the ocx when it initially downloads the GUI because it apparently has no rights to do so when being run by a normal user.

keywords: net_traffic probe GUI crash crashes Windows Windows lib library error add new filter definition new existing profile error message Run-time error '339' 339 Component 'ccrpipa6.ocx' ccrpipa6.ocx one dependencies not correctly registered file is missing or invalid


1558689805792000033904_sktwi1f5rjvs16g2j.jpeg get_app
1558689802753000033904_sktwi1f5rjvs16g2i.jpeg get_app