SRM 8.1 plugin redirects to invalid URL

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• Access to SRM plug-in is not available
• SRM redirect URL works fine for production site, however, fails for DR site

• Manually trying to access SRM plug-in: https://SRM_IP:443/dr fails as well

• SRM HTML logs reported following events:

%ProgramData%\VMware\VMware vCenter Site Recovery Manager\runtime\srm-client\logs\dr.log

2018-12-03 13:31:47,413 [srm-utilities-thread-7] WARN com.vmware.vim.sso.client.impl.SiteAffinityServiceDiscovery bda9e6d6-####-####-####-########4ca - CDC not configured java.lang.NoClassDefFoundError: Could not initialize class com.vmware.identity.cdc.CdcAdapter
2018-12-03 16:44:28,552 [srm-reactive-thread-15] INFO com.vmware.identity.websso.client.endpoint.SsoRequestSender 2337708e-####-####-####-########0d3 - Destination URL: https://psc01.vmware.local/websso/SAML2/SSO/vsphere.local 
2018-12-03 16:44:28,552 [srm-reactive-thread-15] INFO com.vmware.identity.websso.client.endpoint.SsoRequestSender 2337708e-####-####-####-########0d3 - Relay State value is: null
2018-12-03 16:44:28,567 [srm-reactive-thread-15] INFO com.vmware.identity.websso.client.Message 2337708e-####-####-####-########0d3 - Incoming or outgoing SAML message.
Message Type:AUTHN_REQUEST
ID:_aa141268966c2b7bcf95fbccbece703a
SessionIndex:null
Message source:https://drssrm02.vmware.local/dr
Message destination:https://psc01.vmware.local/websso/SAML2/SSO/vsphere.local
Message validation result (for incoming messages):null

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware vCenter Site Recovery Manager 8.1.x

Cause

This issue was caused by SRM tomcat service configuration file 'login-index.html' located at: C:\ProgramData\VMware\VMware vCenter Site Recovery Manager\runtime\srm-client\webapps\dr\app\

Resolution

This issue was caused by SRM tomcat service configuration file: 'login-index.html'. There is no resolution.

Workaround:

To work around, download attached 'login-index.html' file and replace it on SRM server

1. Download 'login-index.html' attached to this article.

2. Make a copy of 'login-index.html' file on SRM server: C:\ProgramData\VMware\VMware vCenter Site Recovery Manager\runtime\srm-client\webapps\dr\app\login-index.html

3. Replace the existing 'login-index.html' file.
4. Restart 'VMware vCenter Site Recovery Manager Client' service.