No chart data displayed in preview or scheduled performance reports (ReportScheduler)

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Article ID: 33896

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

When a performance report contains more than 6 charts, then preview or email of the report yields empty charts with a title but no chart data in the resultant report (PDF). Reports menu run of report shows data (sandalone.jsp) but Preview or email of report yields no chart data.

<Please see attached file for image>

User-added image

reportscheduler tries to 'fit' the charts onto a page by setting a formula like: chart height = page height / number of charts on page, so if you have too many charts the height is too small for each chart hence they appear empty.

This is working as designed but as a workaround you can do the following:

Solution:

When you examine the reports with more than 6 charts in Performance Reports Designer, do they all appear on a single "page"? If so you might be able to work around this by paginating the reports in the performance reports designer.

If you scroll down to the very bottom of the report in the Performance Report Designer, you should see various "scroll down" arrows. Hovering over these arrows should give you a tool tip telling you what they do - there is one that should be marked "move row to next page." In this way you can create a PRD that has multiple pages, and then once you've done this you will see the "next page" arrow light up allowing you to page through the reports.

If you do this with your reports so that you only have 5 charts on each page within PRD, then this may correct the issue with ReportScheduler as it would then create multiple-page PDFs instead of trying to put them all on a single page.

Note that if the above doesn't work, you can obtain more debug info by following the directions below:

1. Log onto the system that has UMP installed

2. go to the <Nimsoft Install Dir>\probes\service\wasp\webapps\reportscheduler\WEB-INF\classes directory

3. Edit the log4j.properties files, change INFO to DEBUG then save. i.e.:
log4j.rootCategory=INFO, CONSOLE, FILE

4. Edit the logging.properties file, change INFO to DEBUG then save. i.e.:

debug.com.sun.portal.level=INFO

Change INFO to DEBUG on both of these lines/files.

Attach the scheduler.log and a screen shot of the issue to the case.

keywords: ReportScheduler report reports schedule scheduling empty chart data none not displayed email pdf run performance reports designer PRD USM Reports menu preview previewed

Environment

Release:
Component: CAUIM

Attachments

1558723071296000033896_sktwi1f5rjvs16wos.jpeg get_app