"ERROR __main__ Upgrade Phase 'is:Import' failed" while importing or exporting of vCenter Inventory Services during VC upgrade from 5.5 to 6.0

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Importing or exporting of VMware vCenter Inventory Service fails when upgrading from vCenter Server 5.5 to 6.0
• When upgrading from vCenter Server 5.5 to 6.0, you may experience one or more of these symptoms:
• Importing or exporting of VMware vCenter Inventory Service fails.
• You see the error:
  
  Internal error occurs during Export of VMware vCenter Inventory Service.
   
• In the VMware-VCS-logs-YYYY-MM-DD/vcsUpgrade/Export_com.vmware.is_YYYY-MM-DD.log file, you see entries similar to:

<YYYY-MM-DD>T<time>:INFO is Backup PBM on destination vSphere...
<YYYY-MM-DD>T<time>:WARNING transport.local BAD REQUEST: Cannot execute [u'C:\\Program Files\\VMware\\Infrastructure\\JRE\\bin\\java', '-Xms256m', '-Xmx512m', '-classpath',
'-classpath', 'Z:\\PFiles\\VMware\\CIS\\cis_upgrade_runner\\payload\\component-scripts\\is\\lib;...Error: [Error 2] The system cannot find the file specified
<YYYY-MM-DD>T<time>: ERROR __main__ Upgrade Phase 'is:Export' failed. Exception:</time></time></time>

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

• In the Import_com.vmware.is_YYYY_MM_DD_HH_MM.log,you see entries similar to:

Destroying singletons in org.springframework.beans.factory.support.DefaultListableBeanFactory@70edb9a5: defining beans [propertyConfigurer,dsVmodlContext,storeDirectory,storeFactory,queryPool,providerPool,store,purgeProviders]; root of factory hierarchy
Error:
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'storeFactory' defined in class path resource [purge.xml]: Invocation of init method failed; nested exception is com.xhive.error.XhiveException: FEDERATION_ALREADY_OPEN: Federation
.
.
.
.
<YYYY-MM-DD>T<time> INFO is Reset providers StdErr:
</time><YYYY-MM-DD>T<time></time> INFO is
<YYYY-MM-DD>T<time></time> ERROR __main__ Upgrade Phase 'is:Import' failed. Exception: Error attempting Reset providers

Environment

VMware vCenter Server 5.5.x
VMware vCenter Server 6.0.x

Cause

This issue occurs if:

• vCenter Server 5.1 JRE registry key exists in vCenter Server 5.5. In this case, the upgrade fails to use the vCenter Server 5.5 JRE key.
• Non-functional Inventory Service upgraded before upgrading.

Resolution

To resolve this issue, use of these options:

• When the vCenter Server 5.1 JRE registry key exist in vCenter Server 5.5:

Remove the vCenter Server 5.1 JRE registry key.

 

To remove the JRE Key:

1. Click Start > Run, type regedit, and click OK. The Registry Editor window opens.
2. Navigate to HKLM > Software > VMware,Inc. > VMware Infrastructure > JRE.
3. Right-Click the 5.1 JRE key and click Delete.

• When non-functional Inventory Service upgraded before upgrading:

Rollback to the vCenter Server 5.x system and investigate the status of the Inventory Service.
 

Note: To investigate issue with the Inventory Service, review the C:\ProgramData\VMware\Infrastructure\Inventory Service\logs\ds.log file.

Additional Information

Resetting the VMware vCenter Server 5.x Inventory Service database
VMware vCenter Server 5.5 升级到 6.0 时显示错误： 导出 VMware vCenter Inventory Service 时出现内部错误
VMware vCenter Server 5.5 から 6.0 へのアップグレードが次のエラーで失敗する： VMware vCenter Inventory Service のエクスポート中に内部エラーが発生します。