Registering VMware vSphere Replication to VMware vCenter Server fails with the error: The session is not authenticated

Products

• VMware Live Recovery
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Registering VMware vSphere Replication (VR) to VMware vCenter Server fails after the vCenter Server 5.5 upgrade.
• Attempting to re-register vSphere Replication to vCenter Server fails.
• In the hms.log located in /opt/vmware/log/hms on the appliance, you see an error similar to:
  
  inherited from com.vmware.vim.binding.vim.fault.NotAuthenticated: The session is not authenticated

Environment

VMware vSphere Replication 5.5.x

Cause

The cause for this issue is currently unknown at this time. For more information, see VMware vCenter Storage Monitoring Service fails with the error: Service initialization failed after upgrading to vCenter 5.5 (2060967).

Resolution

To resolve this issue, add the service account credentials to the VMware vSphere Profile-Driven Storage Service used to start the VMware VirtualCenter Server service and the VMware VirtualCenter Management Webservices service.

Note: By default, the account used is Local System.

To change the service account for the vSphere Profile-Driven Storage Service:

1. Log in to the vCenter Server machine.
2. Click Start > Run, type services.msc, and click OK. The Services window opens.
3. Locate the VMware VirtualCenter Server service. Make a note of the Log On As user account.
4. Locate the VMware vSphere Profile-Driven Storage Service, the status should be Started/Automatic.
5. Right-click the VMware vSphere Profile-Driven Storage Service and click Properties > Log On tab and select the radio button next to This Account. Change to use the same account used to run the vCenter Server service found in Step 3 and click OK.
6. Restart the VMware vSphere Profile-Driven Storage service and VMware VirtualCenter Server service. For more information, see Stopping, starting, or restarting vCenter services (1003895).