Unable to list directories in vRealize Suite Lifecycle Manager

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Navigating to Identity and Tenant Management > Directories in vRSLCM, directories do not load, and the error "Failure. Error occurred while fetching list of directories." appears.
• "Fetch all directories" request fails with an error:

Error Code: LCMVIDM70009
Failed to list directories in vIDM
Class com.vmware.vrealize.lcm.vidm.common.dto.ad.sync.UserGroupData not subtype of [simple type, class com.vmware.vrealize.lcm.vidm.common.dto.ad.sync.Data] (through reference chain: java.util.ArrayList[0]->com.vmware.vrealize.lcm.vidm.common.dto.ad.sync.DirectorySyncExecutionDTO["syncRunResult"]->com.vmware.vrealize.lcm.vidm.common.dto.ad.sync.SyncRunResultDTO["violationsByType"]->java.util.LinkedHashMap["addUserToGroup"]->com.vmware.vrealize.lcm.vidm.common.dto.ad.sync.ViolationDTO["data"]->java.util.ArrayList[0])

Environment

VMware vRealize Suite Lifecycle Manager 8.x

Cause

This issue is caused when at least one of the directory sync is failing in VMware Identity Manager due to safeguard violations. For more information, see Setting up Directory Sync Safeguards.

Resolution

VMware is aware of this issue. Currently there is no resolution.

To workaround the issue, login to VMware Identity Manager and manually sync the failing directory:

1. In the VMware Identity Manager console Identity & Access Management tab select Manage > Directories.
2. Select the directory that did not complete the sync and go to the Sync Log page.
3. To see the type of safeguard violation, in the Sync Details column, click Failed to complete sync. Please check safeguards.
4. Click OK.
5. To continue the sync without changing the safeguard settings, click Sync Now.
6. On the Review page, select the check box Ignore Safeguards.
7. Click Sync Directory.
8. Confirm the directory sync is successful.
9. Return to vRLSCM UI and confirm the directories are loading in Identity and Tenant Management > Directories tab.