Not getting events or other data for Smarts solution pack

Products

• VMware Smart Assurance

Issue/Introduction

M&R solution pack cannot connect with the Smarts servers and hence no events seen in the FE.

Environment

Watch4Net/M&R - 7.x
Smarts - 10.1.x

Cause

The Watch4Net Smarts solution pack does not support any encryption to the Smarts servers. There is no planned date for the support of encryption in the Watch4Net Smarts solution pack. If the encryption settings for incoming and outgoing protocols are set to anything but 0,1, the M&R solution pack cannot connect with the Smarts servers.

The only supported configuration in conf/runcmd_env.sh is:

SM_INCOMING_PROTOCOL=0,1
SM_OUTGOING_PROTOCOL=0,1

Resolution

Set the encryption in the SAM runcmd_env.sh to the following:

SM_INCOMING_PROTOCOL=0,1
SM_OUTGOING_PROTOCOL=0,1

Use the following command to edit the file from the SAM/smarts/bin directory and restart Smarts tomcat service.:

sm_edit conf/runcmd_env.sh