'Failed to configure vAPI Endpoint Service at the firstboot time' error while upgrading VCSA 6.7 with no DNS record fails
search cancel

'Failed to configure vAPI Endpoint Service at the firstboot time' error while upgrading VCSA 6.7 with no DNS record fails

book

Article ID: 338262

calendar_today

Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
To learn more about firstboot issues see: Understanding and Troubleshooting vCenter Server and vCenter Server Appliance 6.7 Firstboot Install/Deployment, Upgrade, or Migration Failures​.
To collect a log bundle or review log files for a vCenter Server Appliance install, upgrade, or migration issues reference Triaging a vCenter Server Appliance 6.0 installation, upgrade, or migration (6.0 U2m) failure.  The relevant logs will be on the newly deployed appliance.  

firstbootStatus.json contains the following:
 
"failedSteps": "vapi_firstboot"

vapi_firstboot.py_####_stderr.log contains the following:
 
"Failed to configure vAPI Endpoint Service at the firstboot time"

cloudvm.log contains the following: 

Stdout: DNS reverse lookup on [IP_Address] has failed.
Unable to obtain hostname from DNS reverse lookup.

Please examine DNS/network configuration.

Note: 
  • vCenter Server Appliance - Firstboot logs are located in the /var/log/firstboot directory.
endpoint.log contains the following:

Cannot initialize STS SSL trust certificate settings​

Note:
  • vCenter Server Appliance - Each service will have it's own folder in the /var/log/vmware/ directory.  The endpoint logs are located in the /var/log/vmware/vapi/endpoint folder.


Environment

VMware vCenter Server Appliance 6.7.x

Cause

This issue occurs when deploying a vCenter Server Appliance 6.7 with an IP address that has no DNS record configured.  IP based deployments without DNS are not supported.

Resolution

Before deploying a vCenter Server Appliance 6.7 with a static IP address, verify that the IP address has a valid (internal) domain name system (DNS) registration.  

For more information about DNS requirements see: DNS Requirements for the vCenter Server Appliance and Platform Services Controller Appliance.