Symptoms:
To learn more about firstboot issues see:
Understanding and Troubleshooting vCenter Server and vCenter Server Appliance 6.7 Firstboot Install/Deployment, Upgrade, or Migration Failures.
To collect a log bundle or review log files for a vCenter Server Appliance install, upgrade, or migration issues reference
Triaging a vCenter Server Appliance 6.0 installation, upgrade, or migration (6.0 U2m) failure. The relevant logs will be on the newly deployed appliance.
firstbootStatus.json contains the following:
"failedSteps": "vapi_firstboot"
vapi_firstboot.py_####_stderr.log contains the following:
Failed to configure vAPI Endpoint Service at the firstboot time
fbInstall.json shows an unexpected time discrepancy between the start time and end time. This could be a large jump forward or backward in time. For example:
"start_time": "2018-05-07T13:00:00.000Z
"end_time": "2018-05-07T18:00:00.000Z"
or
"start_time": "2018-05-07T18:05:00.000Z
"end_time": "2018-05-07T18:00:00.000Z"
In the first example, although the upgrade may have failed in twenty minutes, the logs indicate a five hour difference between the start and end time. In the second example, the end time is a five minutes earlier than the start time which indicates a backward jump in time.
Note:
- vCenter Server Appliance - Firstboot logs are located in the /var/log/firstboot directory.