VCSA upgrade from 6.0 to 6.7 U3 fails at: vmafd-firstboot "VMwareDNSService"

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• VCSA upgrade from 6.0 to 6.7 U3 fails at vmafd-firstboot
• vmafd-firstboot.py_12508_stderr.log

            "id": "install.ciscommon.service.failstart",
            "localized": "An error occurred while starting service 'VMwareDNSService'",
            "translatable": "An error occurred while starting service '%(0)s'",
            "args": [
                "VMwareDNSService"

• vmafd-firstboot.py_12508_stdout.log

2019-12-05T11:26:17.664Z  Running command: ['/opt/likewise/bin/lwsm', 'status', 'vmdns']
2019-12-05T11:26:17.680Z  Error: LW_ERROR_NO_SUCH_SERVICE (41204)
No service with the specified name exists
2019-12-05T11:26:22.685Z  Running command: ['/opt/likewise/bin/lwsm', 'status', 'vmdns']
2019-12-05T11:26:22.698Z  Error: LW_ERROR_NO_SUCH_SERVICE (41204)
No service with the specified name exists
2019-12-05T11:26:27.703Z  Running command: ['/opt/likewise/bin/lwsm', 'status', 'vmdns']
2019-12-05T11:26:27.715Z  Error: LW_ERROR_NO_SUCH_SERVICE (41204)
No service with the specified name exists
2019-12-05T11:26:27.716Z  VMAFD Boot failed

• vmafdd-syslog.log

2019-12-05T12:08:16.026381+00:00 notice vmafdd  t@140466855700224: Error [2] fetching cert refresh args
2019-12-05T12:08:16.026767+00:00 err vmafdd  t@140466855700224: [Error - 2, ../../../server/vmafd/rootfetch.c:248]
2019-12-05T12:08:16.027148+00:00 notice vmafdd  t@140466855700224: Failed to update trusted roots. Error [2]
2019-12-05T12:08:16.037319+00:00 err vmafdd  t@140466704086784: [Error - -1, ../../../server/vmafd/repointing.c:858]
2019-12-05T12:08:26.019236+00:00 err vmafdd  t@140466704086784: [Error - -1, ../../../server/vmafd/repointing.c:858]
2019-12-05T12:08:36.021133+00:00 err vmafdd  t@140466704086784: [Error - -1, ../../../server/vmafd/repointing.c:858]
019-12-05T12:08:46.023417+00:00 err vmafdd  t@140466704086784: [Error - -1, ../../../server/vmafd/repointing.c:858]
2019-12-05T12:08:56.016300+00:00 err vmafdd  t@140466704086784: [Error - -1, ../../../server/vmafd/repointing.c:858]
2019-12-05T12:09:06.014516+00:00 err vmafdd  t@140466704086784: [Error - -1, ../../../server/vmafd/repointing.c:858]

Environment

VMware vCenter Server Appliance 6.0.x

Resolution

To resolve this issue, leave the source VCSA from the active-directory before initiating the upgrade. 

To leave/join domain, please refer to the KB article https://kb.vmware.com/s/article/50112055